Privacy Policy
Your health data is sacred. We're committed to protecting your privacy with the highest standards of security and transparency.
Last updated: December 2024
Your Rights at a Glance
- • Your data belongs to you - we never sell it
- • You control who sees your health information
- • You can delete your data at any time
- • We use bank-level encryption for all data
- • We're fully HIPAA compliant
Health Information You Provide
When you upload lab results or enter health data, we collect:
- • Laboratory test results and biomarker values
- • Body composition measurements
- • Health symptoms and wellness goals
- • Medication and supplement information
Account Information
- • Name, email address, and contact information
- • Account preferences and settings
- • Billing information (processed securely by Stripe)
Technical Information
- • Device information and browser type
- • IP address and general location (country/state level)
- • Usage patterns and feature interactions
Primary Uses
- • Generate personalized health insights and recommendations
- • Track your health trends and progress over time
- • Provide AI-powered analysis of your lab results
- • Send you health alerts and notifications (with your consent)
Service Improvement
- • Improve our AI models and analysis accuracy
- • Develop new features and health insights
- • Ensure platform security and prevent fraud
Important Note
We never use your data for marketing to third parties or sell your information. Your health data is used solely to provide you with better health insights.
Encryption & Storage
- • All data encrypted in transit using TLS 1.3
- • Data encrypted at rest using AES-256
- • Stored in secure, HIPAA-compliant data centers
- • Regular security audits and penetration testing
Access Controls
- • Multi-factor authentication for all accounts
- • Role-based access for our team members
- • Automated access logging and monitoring
- • Regular access reviews and updates
We Never Share Your Health Data Except:
- • With your explicit written consent
- • When required by law (e.g., court order)
- • To protect against fraud or security threats
- • With healthcare providers you explicitly authorize
Service Providers
We work with trusted partners who help us provide our service:
- • Cloud hosting (AWS, HIPAA-compliant)
- • Payment processing (Stripe, PCI-compliant)
- • Email delivery (for health reports and notifications)
- • Analytics (anonymized usage data only)
Access & Control
- • View all your data
- • Download your data
- • Correct inaccuracies
- • Delete your account
Privacy Controls
- • Opt-out of notifications
- • Control data sharing
- • Manage cookies
- • Request data portability
Exercise Your Rights
You can manage most privacy settings directly in your account. For other requests, contact us at privacy@pixelpharm.com
GDPR Compliance (EU Users)
If you're in the European Union, you have additional rights under GDPR:
- • Right to be forgotten (data deletion)
- • Data portability
- • Object to processing
- • Lodge complaints with supervisory authorities
Data Transfers
Your data is primarily stored in the United States in HIPAA-compliant facilities. International transfers are protected by appropriate safeguards and adequacy decisions.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@pixelpharm.com
Mail: PixelPharm Privacy Team, 123 Health St, San Francisco, CA 94102
Phone: 1-800-PIXEL-FARM (for privacy inquiries only)