Terms of Service
Clear, fair terms that protect both you and PixelPharm while enabling us to provide the best health analytics service.
Last updated: December 2024
Important Medical Disclaimer
PixelPharm provides health information and analysis tools, but we are not a medical provider. Our insights should not replace professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare professionals for medical decisions.
By accessing or using PixelPharm's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
What PixelPharm Provides
- • AI-powered analysis of lab results and health data
- • Health insights, trends, and personalized recommendations
- • Data visualization and tracking tools
- • Educational health content and resources
What PixelPharm Does NOT Provide
- • Medical diagnosis or treatment recommendations
- • Emergency medical services
- • Prescription or medication advice
- • Replacement for professional medical care
Account Security
- • Keep your login credentials secure and confidential
- • Notify us immediately of any unauthorized access
- • Use strong passwords and enable two-factor authentication
- • You are responsible for all activity under your account
Data Accuracy
- • Provide accurate and complete health information
- • Upload only your own lab results and health data
- • Update information when it changes
- • Do not share false or misleading information
Acceptable Use
- • Use the service only for lawful purposes
- • Do not attempt to hack, reverse engineer, or compromise our systems
- • Do not upload malicious files or content
- • Respect the intellectual property rights of others
Subscription Plans
- • We offer various subscription plans with different features
- • All prices are clearly displayed before purchase
- • Subscriptions automatically renew unless cancelled
- • Free trial periods are available for new users
Payment Terms
- • Payment is due at the beginning of each billing cycle
- • We accept major credit cards and process payments through Stripe
- • Failed payments may result in service suspension
- • All fees are non-refundable except as required by law
Cancellation
- • You may cancel your subscription at any time
- • Cancellation takes effect at the end of the current billing period
- • No partial refunds for unused portions of subscription periods
- • Your data remains accessible during the current billing period
PixelPharm's Rights
The PixelPharm service and its original content, features, and functionality are owned by PixelPharm and are protected by:
- • International copyright laws
- • Trademark protections
- • Patent rights
- • Other intellectual property rights
Your Rights
- • You retain ownership of your health data
- • You grant us a limited license to process your data to provide our services
- • You can download and delete your data at any time
- • We do not claim ownership of your uploaded content
Medical Disclaimers
IMPORTANT: PixelPharm is not a medical device or healthcare provider.
- • Our insights are for informational purposes only
- • Do not use our service for medical emergencies
- • Always consult healthcare professionals for medical advice
- • We are not liable for medical decisions based on our analysis
Service Availability
- • We strive for 99.9% uptime but cannot guarantee uninterrupted service
- • Maintenance windows may temporarily affect availability
- • We are not liable for damages caused by service interruptions
- • AI analysis accuracy may vary and is not guaranteed
Limitation of Liability
To the fullest extent permitted by law, PixelPharm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Termination by You
- • You may terminate your account at any time
- • Cancellation can be done through your account settings
- • Your data will be retained according to our Privacy Policy
- • You may request complete data deletion
Termination by PixelPharm
We may terminate or suspend your account if you:
- • Violate these Terms of Service
- • Fail to pay subscription fees
- • Engage in prohibited or illegal activities
- • Compromise the security or integrity of our services
Applicable Law
These Terms shall be interpreted and governed by the laws of the State of California, United States, without regard to conflict of law provisions.
Dispute Resolution
- • We encourage resolving disputes through direct communication first
- • Disputes will be resolved through binding arbitration
- • Arbitration will be conducted under the rules of the American Arbitration Association
- • You waive the right to participate in class action lawsuits
We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our service at least 30 days before the changes take effect.
Your continued use of the service after changes become effective constitutes acceptance of the new terms. If you do not agree to the new terms, you must discontinue using our service.
If you have questions about these Terms of Service, please contact us:
Email: legal@pixelpharm.com
Mail: PixelPharm Legal Team, 123 Health St, San Francisco, CA 94102
Phone: 1-800-PIXEL-FARM (for legal inquiries only)